Do I Need A Referral?

No. You do not need a referral to see a psychologist. However, if you do have a referral from a GP, paediatrician or psychiatrist, you can claim a Medicare rebate.

If you are referred by a third party (e.g. WorkCover), the referral information must be made available at the time of making the appointment.

Do You Bulk Bill?

This is a mixed billing practice and can offer limited bulk billing by prior arrangement only. To be eligible, you must present a current Health Care, Pension or Concession Card along with a Mental Health Treatment Plan referral.

Will a MHCP Cover Assessment Costs?

Unfortunately, at this time, assessments are generally not covered under Medicare and are to be paid privately. However, individuals under 25 suspected of having a complex neurodevelopmental disorder (such as autism) can obtain a referral from a psychiatrist or paediatrician and will be eligible for a rebate.

Can I Claim Sessions On My Private Health Insurance?

Most private health funds do offer rebates depending on your level of coverage. Please check with your health fund to see how you could benefit.

Do You Offer After Hours Appointments?

Yes, appointments outside regular office hours are available by prior arrangement. However, depending on the requested time, this may be limited to telehealth only.

What Is Your Cancellation Policy?

If you need to cancel or reschedule, please provide at least 48 hours' notice. This timeframe allows for adjustments to the schedule and ensures that the time slot can be offered to another client who may be waiting for an appointment.

• If you give less than 24 hours' notice, you will be charged half of the usual session fee.

• Failure to provide notice or no-shows will incur the full fee charge.